Frequently Asked Questions

Orders

Our ship days are Tuesdays & Thursdays. Orders may take up to 7 business days to process. TEAs are crafted fresh to order, please allow 7-10 days for processing. 

Please note that pre-order, sales and holidays will affect fulfillment times.

If you order multiple items, please know that all your items will ship at the latest ship date. 

"For example, I order a pre-order item set to ship, June 1 and with this order, I added a Georgia Peach Tea (this item would normally ship in 7 business) but because it was added to this order, BOTH items will not ship until June 1."

Confirmation emails are sent within 24 hours of order placement. Don't forget to check your spam folder. You must enter your email at checkout to receive an order confirmation email. 

Once an order has been completed, you will receive a confirmation email to the address associated with your account. If your payment is through an e-wallet, the confirmation may be sent to the address linked to the e-wallet's account instead. 

Please note, confirmation emails can take up to 24 hours to be received.

Once an order is placed we are unable to cancel, change or modify the order. Please ensure all the contents in your cart, including billing information is correct before submitting an order.

Please contact us immediately with your order number and address corrections. Once an order has processed we are unable to make any changes to the shipping address.

A pre-order is a product purchased in advance. Pre-Orders are set to ship at a later date, always noted on the product page. Please take note of your pre-order ship date when placing an order. 

For example, Product X is a pre-order item. I placed an order for Product X on May 13. The pre-order ship date is June 1. When I complete my purchase, I am fully aware Product X will not ship until June 1.

No, you can only process one shipping address per order.

Discounts

Discount codes can be entered on the checkout page, located above the order total.


Discounts, including automatic discounts, will show on the checkout page.


Only one discount code can be applied to an order at a time, this includes discounts that are automatically applied.


One time codes are active offers intended to be used once per customer. This means the code can only be redeemed once, whether it be under a customer’s account, under a customer’s name or billing/shipping address.

Please note, abuse of codes intended to be used once by a customer will not be tolerated at any capacity. System abuse will result in that customer’s information being marked with fraudulent activity and all future orders will be denied.

Once an order has been placed we are unable to manually apply discount codes or alter prices to match sales. This includes all orders that are placed during an active promotion or orders that were placed shortly beforehand.

Shipping

We're excited to announce we ship worldwide!

Shipping rates can be automatically calculated at checkout by entering your country and zip/postal code.

Yes, we are able to ship to P.O. Boxes.

Of course; orders can be shipped to any address you'd like! This is a handy option, especially if you know you'll be away during the delivery time.

Please ensure the billing address entered during checkout matches the registered address of the card or payment method being used. Billing addresses that do not match will result in the payment being unable to be processed and cancelled.

Route is a downloadable app for iOS (Android users, hang tight!) that connects all of your online orders in one place so you can visibly track on a map and view real-time updates.

Route also offers package protection and effortless claim filing for lost or stolen packages with Route. We've all been there; waiting anxiously for an order, finally receiving a 'delivered' notification, only to find an empty mailbox and waiting 60 days to hear back from the courier regarding a missing package claim — ugh!

Route makes it easy to insure packages and file a claim directly through Route, they take care of the rest! Simply add Route to any order at checkout and that's it! Route is available for a flat rate of $0.98 on orders under $100, or 1% of the checkout value on orders over $100.

USPS tracking can prematurely show as delivered before the package has actually arrived. Please allow 5 - 10 business days for your order to show up and to check for possible delivery delays in your area, as well as with neighbors in case the package was delivered to the wrong address.

For concerns regarding the status, delivery estimates, shipping times, missing or lost packages, please contact your local postal office and/or the courier service directly or visit https://www.usps.com/help/claims.htm to file a claim online.

Also check you order confirmation, if Route was added at checkout, you can film a claim with Route and they will replace or refund you order as well. Visit https://claims.route.com/

QualiTEA assumes no responsibility for lost, missing or damaged packages and are not required to issue refunds or replacements on orders that have a delivered confirmation. Once a package has been picked up by the courier and the tracking number associated to the order has updated, QualiTEA hands over any and all accountability for shipping and transit.

Please allow up to 24 hours for your tracking number to update once an order confirmation email is received. USPS tracking may become unavailable when a package is handed off to a different courier in the destination country. Don't worry, your order is still on it's way!

We often print shipping labels in advance while orders are processing. Lead times will continue to apply despite a shipping confirmation email. Please be mindful of COVID-19 updates and pre-order scheduled ship dates.

If tracking becomes unavailable, try entering the tracking information into your country's postal tracking service online. Please note, international shipping can take up to several weeks depending on clearance times and delivery delays.

If you've missed deliveries, entered the wrong address or simply haven't collected your package within the appropriate time frame, your local postal or courier service has the right to return your order to the sender; this typically happens after 2 - 4 weeks. This is out of our control and we cannot reship returned orders. If you would like a replacement, we would be more than happy to fulfill a new order for you!

Once we receive the returned package, we will send you a refund notice for your order. Please note, refunds may take up to 3 - 5 business days to complete depending on the payment method used. This refund includes the price of items only and does not include the original shipping cost, any additional shipping charges and a possible restock fee. We apologize for any inconvenience this may cause.

QualiTEA has the right to deny refunds on any returned packages that appear to have been opened or tampered with. Packages that have been refused by the recipient and sent back will not be refunded. Returns are not accepted, all sales are final.

Due to the increased cost of shipping, we ship all items together in one package.

If you order multiple items, please know all your items will ship at the latest ship date.

For example, I ordered the June subscriber box and Georgia Peach Tea. Generally, Tea orders are processed within 7 business days, but since the June subscriber box is scheduled to ship June 1st, your entire order will ship June 1.

If you provided an email address upon order placement, your tracking information will be emailed to you once your order ships. In some instances it may take up to 72 hours for your tracking number to be available in your account after your order ships. 

Returns

We do not offer returns or exchanges on products.

All sales are final. If you've had a negative experience or you're unsatisfied with any of our products, please feel free to contact us with your feedback!

We do not offer exchanges or returns on products.

Route Customers: Please check your order confirmation and check to see if you have purchase Route. If so, please visit https://claims.route.com/ and file a claim regarding your damaged item. Route will review your case and issue a refund.

If you did not purchase Route: If an item arrives damaged, feel free to contact us within 5 days of the delivery date provided by the tracking number associated to your order. Please include your order number and photos of all damages.

Claim requests received after the 5 day delivery time frame are not subject for review.

Subscriptions

Please note you can also skip your subscription service. 


Our subscription service is powered through Recharge, you can find instructions on how to cancel here .

Subscriber box contents are revealed around the 20th of each month. After this date, subscriber boxes are only available as a one time purchase for the current month. 

The Subscriber Box cut off date is the 20th of each month. Any orders placed before the 20th will be shipped on the 1st. Orders placed after the 20th will not ship until the following month.

For example "A subscriber box ordered on May 25 will ship July 1"

Current Month Subscriber Boxes are available as a one time purchase while supplies last after the cut off date. 

Products

There is a maximum number of times you can download a digital download. When clicking download, please be mindful or your devices download locations.

iPhone: Please check your downloads folder when you first initially download the file. When you go to your settings and click on Safari, look and see where your download is downloading too. 

Most of our teas are actually vegan. TEA ingredients are listed in each products description box. 

It is fresh air, oxygen to be specific, which robs the flavor from loose-leaf teas. Store the teas in an airtight container away from moisture and direct sunlight. Don't store Shop qualiTEA teas in the refrigerator or freezer. The cooler temperatures will not preserve freshness of tea, and moisture and odors from the refrigerator or freezer will give your tea an unpleasant taste.

No, teas should not be kept in the freezer. There are strong aromas and moisture in your freezer. Tea should be stored in a closed container, out of the light. Remember that tea is a blotter and will absorb strong smells!

No, GMOs are not usually found in teas. Genetically modified organisms are found mostly in corn or soy. 

Yes, we do. You can purchase a gift card here .

In order for a digital download to be sent to you, you MUST add an email at checkout. If you use your phone number at checkout, there is no we can send the digital download to you. 

AGAIN, YOU MUST ENTER AN EMAIL ADDRESS AT CHECKOUT.

In the event, an email address was not added, please contact us with your order number.

Other

If your inquiry cannot be answered through our frequently asked questions, our customer support team is available *Mon - Fri, and will get back to you within 48 hours. Please ensure you've also checked your spam folder.

*sales, promotions and holidays may affect response times

Be the first to get notified, follow us directly on Instagram! and keep an eye on our stories to learn about new products, collections and sales. Make sure you are also subscribed to our email list!

While we are not experiencing significant delays within our fulfillment center, we are unable to guarantee a delivery time frame for orders at this time.

All postal services are experiencing a significant increase in demand for their services and a decrease in staff. As a result, we are seeing minor to significant delays averaging 14 business days in the arrivals of orders, especially those that are being shipped outside of the US, at this time.

We encourage you to reach out to the postal service with your tracking information for any questions, concerns, or alternate plans regarding your order's delivery. We appreciate your patience during these unique times.

The quickest way to learn about product availability is to follow us directly on Instagram, we're always posting about new products and restocks on stories!

Our shipping department will be practicing increased sanitary and health measures, even beyond our regular high-quality practices, and staff is encouraged to practice social distancing. Even though we keep monitoring the situation, you might be wondering “Is it safe to order products online?” The World Health Organization has the answer, and they’ve made it clear that it is safe to handle a package, even if it comes from a place where the virus has been reported.

“The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.”  Read more on the World Health Organization website.